Last Updated: May 23, 2026

This Refund Policy applies to services provided by Enchanted Estate.

By booking or using our services, clients agree to the following refund terms.

 

1. General Policy

Due to the nature of landscaping, property maintenance, snow removal, and seasonal services, refunds are not automatically guaranteed once work has been completed.

However, Enchanted Estate aims to provide fair customer service and reasonable solutions when legitimate service concerns arise.

 

2. Service Satisfaction

If a client is unsatisfied with completed work, they must contact Enchanted Estate within 24 hours of service completion.

When appropriate, we may:

• Revisit the property to address reasonable concerns

• Correct incomplete work

• Offer a partial refund or service credit at our discretion

Refunds are evaluated case-by-case depending on:

• Service quality

• Scope of work completed

• Property conditions

• Weather conditions

• Communication provided before service

 

3. Non-Refundable Situations

Refunds will generally not be provided for:

• Completed services already approved or accepted by the client

• Delays caused by weather or unsafe conditions

• Dissatisfaction related to pre-existing lawn, soil, pest, drainage, or property issues

• Damage caused by hidden or unmarked objects

• Seasonal lawn appearance changes beyond company control

• Snow or ice re-accumulation after service completion due to ongoing weather

• Services interrupted due to unsafe property conditions or aggressive animals

 

4. Deposits & Material Purchases

Deposits made for:

• Reserved equipment

• Special-order materials

• Mulch

• Disposal fees

• Rental equipment

• Large scheduled jobs

may be partially or fully non-refundable once costs have already been incurred by Enchanted Estate.

Any non-refundable amount will be communicated clearly when possible.

5. Cancellations

Clients may cancel services before work begins.

However:

• Cancellation fees may apply for jobs involving prepaid materials, reserved equipment, or scheduled labor.

• Same-day cancellations for recurring services may not qualify for refunds if staff and scheduling have already been allocated.

 

6. Weather Delays

Weather-related delays do not qualify for refunds.

Services delayed due to:

• Rain

• Storms

• Snow accumulation

• Extreme heat

• Unsafe working conditions

will normally be automatically rescheduled to the next available service date.

 

7. Payment Disputes & Chargebacks

Clients agree to contact Enchanted Estate directly before initiating chargebacks or payment disputes.

Fraudulent or unjustified chargebacks for legitimately completed services may result in:

• Service suspension

• Additional collection actions

• Permanent refusal of future service

 

8. Contact Information

For refund requests or service concerns, contact:

Enchanted Estate
Thorold, Ontario, Canada
Phone: 905-325-4079
Email: johnathanpeach39@gmail.com
Website: EnchantedEstate.ca