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Terms & Conditions

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Last Updated: May 23, 2026

These Terms & Conditions govern services provided by Enchanted Estate. By booking, approving, or using our services, the client agrees to the following terms.

 

1. Services Provided

Enchanted Estate provides landscaping and exterior property maintenance services, including but not limited to:

  • Lawn mowing

  • Trimming and edging

  • Hedge trimming

  • Mulch installation

  • Shrub and small tree removal

  • gardening

  • Window washing

  • Leaf removal

  • Snow removal

  • Ice management and salting

Services may vary depending on property conditions, weather, equipment availability, and seasonal demand.

 

2. Quotes & Estimates

All quotes and estimates provided by Enchanted Estate are free unless otherwise stated.

Quotes and estimates are not guaranteed long-term fixed pricing and may change due to:

  • Material cost increases

  • Fuel cost increases

  • Labour cost increases

  • Property condition changes

  • Scope of work changes

  • Seasonal demand or service difficulty

Final pricing may be adjusted if the actual condition of the property differs from the information originally provided.

 

3. Payment Terms

Clients may pay either before or after service depending on the service type, invoice terms, or contract agreement.

Unless otherwise stated:

  • Payment is due within 5 days of the invoice send date.

  • Specific payment terms may vary depending on the contract, invoice type, or recurring service agreement.

Accepted payment methods may vary and will be outlined during invoicing or booking.

 

4. Late Payments

A late fee of 5% of the outstanding invoice balance will be charged for every day payment remains overdue past the invoice due date.

Failure to pay invoices may result in:

  • Suspension of future services

  • Cancellation of recurring services

  • Collection actions if necessary

Clients are responsible for ensuring payment is submitted on time.

 

5. Cancellations & Scheduling

Clients may cancel services; however:

  • Cancellation fees may apply for jobs involving rented, reserved, or prepaid equipment/materials.

  • Weather-related delays may require automatic rescheduling at the next available service date.

Enchanted Estate reserves the right to reschedule services due to:

  • Unsafe weather conditions

  • Equipment issues

  • Staff availability

  • Emergency scheduling conflicts

 

6. Property Conditions & Client Responsibilities

Clients are responsible for maintaining safe and accessible property conditions.

Before service, clients must remove or clearly identify:

  • Rocks

  • Wires

  • Hoses

  • Pet waste

  • Toys

  • Decorations

  • Hidden obstacles

  • Sprinklers or irrigation components

  • Landscape lighting

  • Any fragile or hazardous items hidden in grass, snow, mulch, or vegetation

Enchanted Estate is not responsible for:

  • Damage caused by hidden or improperly marked objects

  • Damage resulting from unsafe property conditions

  • Damage to pre-existing weak, damaged, loose, or improperly installed structures/materials

  • Lawn stress or discoloration caused by drought, pests, disease, weather, or poor soil conditions

Clients are responsible for ensuring gates are unlocked and pets are safely secured during service visits.

 

7. Snow & Ice Services

Snow and ice management services are intended to reduce snow and ice accumulation using reasonable industry practices.

Enchanted Estate does not guarantee:

  • Completely snow-free surfaces

  • Completely ice-free surfaces

  • Prevention of slipping accidents

Weather conditions may change rapidly, and surfaces may become slippery again after service completion.

Clients remain responsible for exercising caution during winter conditions.

 

8. Right to Refuse Service

Enchanted Estate reserves the right to refuse, suspend, or discontinue service for:

  • Unsafe properties

  • Hazardous working conditions

  • Aggressive animals

  • Excessive debris or dangerous obstacles

  • Inaccessible work areas

  • Harassment, threats, or abusive behavior toward staff

 

9. Employees & Workers

Services may occasionally be performed by employees, assistants, or temporary workers operating under Enchanted Estate supervision.

Enchanted Estate remains responsible for service coordination and quality management.

 

10. Photos & Marketing

With client consent, Enchanted Estate may use before-and-after photos or videos of completed work for:

  • Website content

  • Social media

  • Advertising

  • Portfolio purposes

Personal information such as addresses or identifying details will not intentionally be shared without permission.

 

11. Limitation of Liability

To the maximum extent permitted by law, Enchanted Estate shall not be liable for:

  • Indirect or incidental damages

  • Weather-related property damage

  • Delays caused by uncontrollable circumstances

  • Pre-existing property issues

  • Damage caused by hidden hazards or improperly maintained areas

Liability, where applicable, shall not exceed the total amount paid for the specific service provided.

 

12. Changes to Terms

Enchanted Estate reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Updated terms will be posted on the company website.

 

13. Contact Information

Enchanted Estate
Thorold, Ontario, Canada
Phone: 905 - 325 - 4079
Email: johnathanpeach39@gmail.com
Website: EnchantedEstate.ca

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